Info Hub

Please view our map to see our network of chargers across the UK and to find the nearest one to you!

Believ provide a variety of charge points units, starting from Fast (up to 22kw) and Rapid (up to 50kw) charge points. Each one will be dual socket so two EVs can charge at the same time.

All EVs are compatible with Believ charge points!

We aim to make EV charging accessible to all! So you can start/stop a charge in the following ways:

Via the Website:
Scan the QR code on the charge point with your phone. This will direct you to our website where you can follow the prompts to start a charging session.

Via the Believ App:
Download the Believ app from the App Store or Play Store. Once installed, select ‘Find a charge point’ from the menu, choose your charger, and follow the steps to start charging.

Contactless Payment:
Some charge points support contactless payment directly at the charger. Simply tap your contactless card or mobile payment device on the card reader to start charging.

Using an RFID card:
Simply tap to start and stop a charge with your own RFID card.

Find more details here.

All EVs are different, and charging times will vary depending on your vehicle specs, the ambient, the battery temperature and your battery’s state of charge.

Please check your EV’s maximum charge rate, note that if your vehicle has a maximum charge rate of 7kW, then even if you plug into our 22kW charger it will only charge at 7kW.

Please ensure you have followed the steps on our “How to Charge” page. If you still can’t start a charge then please check:

• You have correctly plugged in to a charger with the same Charge Point ID as the one you are trying to access on the app or website.
• You have sufficent funds on your payment method for the requested pre-authorisation hold (£25 for registered users, £30 for guests), you may need to reconfirm this through your banking app.

*This amount will be released once the charging session finishes, but the exact timing of the release may vary depending on the bank provider.

If you are still unable to charge, our friendly customer support team are available 24/7 to help you out. You can give them a call on 0800 051 5335.

Firstly, never force the cable as this can complicate remote release. The cable will only release once your charging session is finished so please ensure:

If none of the above have worked please call our 24/7 Customer Support Team at 0800 051 5335 who will be able to assist.

You are following the instructions on how to end the session provided on our website and in our app.

Wait for at least 30 seconds when stopping the charge on the app/website to allow for any communication delay, then listen for a confirming ‘click’ sound from the charger.

Attempt to end the charge session through your vehicle’s app or dashboard. Ensure you have checked your EV manual to understand the cable release mechanism for your car.

Yes! Even if the charger is showing as “offline” on the app/website you can still start and stop a charging session by simply tapping your RFID card on the charging point.

Whilst we will do everything we can to keep the charging bays exclusive to electric vehicles, it is the responsibility of the local authority to enforce the parking regulations. What can you do?

Please send through the details and images of the bay being occupied to [email protected]. We will notify the local authority from our side as well.

Please report any vehicles illegally occupying a bay to the relevant local council directly.

Please contact us immediately via our 24/7 Customer Support Team on 0800 051 5335 if you see one of our charge points is damaged. You can identify the affected charge point by giving us the charge point ID number (e.g. A0804), which is displayed on the front and side of the charge point.

Please do not attempt to use or touch the charge point if you see any damage.

You can choose your preferred Believ Plan when you sign up through our app or online. We offer both a Pay-As-You-Go Plan and a Membership Plan. Full details & pricing for each can be found here.

We also have an offering exclusively for private hire vehicle drivers, available on request.

If you hold a valid private hire driver’s license, we offer a plan to make it easier to fit charging around your working hours.

• No overstay (idle) fee so you can charge worry-free at any time of day
• Same discounted rates as our Membership plan
• Free RFID card (available by request in your account)

To sign up, simply email a photo of your private hire driver’s license to [email protected], quoting your account number.
Minimum usage 120kWh/month. T&Cs apply.

The cost of charging may vary based on the charge point you use, its location, and the plan you have with us. Please check the app, website, or the charge point itself before starting your session to view the rates.

Full details of our pricing can be found here.

You will be charged per Kw/h used during your charging session and a receipt of this will be sent via email to you at the end of the charge.

Our charge points have an overstay (idle) fee of 8p/minute which applies 9:30am – 6:30pm Monday to Sunday, if you have been plugged in for more than 4 hours and your vehicle is no longer charging. If you park in a dedicated EV bay without charging, the local authority may also enforce parking restrictions.

We have a day-time overstay fee (a.k.a. idle fee) of 8p/minute, which applies if you have been plugged in for more than 4 hours and your vehicle is no longer charging.

The overstay fee is only applicable in daytime hours: 9:30am – 6:30pm Monday to Sunday, so charging overnight will not be subject to overstay fees until 9:30am the next morning.

The fee is applicable to both Members and Pay As You Go users and helps us to ensure that all EV drivers have the ability to charge.

We request a pre-authorisation hold which is:

• £30 for Guest users
• £25 for Pay As You Go and Membership plan account holders

This temporary pre-authorisation hold is placed on the user’s bank account at the start of a charging session to ensure there are the necessary funds to cover the cost of the session. This amount will be released once the charging session finishes, but the exact timing of the release may vary depending on the bank provider.

We accept VISA and MASTERCARD cards on our app or webpay. Contactless payment is also available on some type of chargers.

If you experience any issues when registering your payment card, you may need to contact your bank to whitelist your payment method. Please note the transaction will appear as Liberty Charge Ltd once it has been authorised.

Visit our portal here

Enter the last 4 digits of your payment card and date of charge

Download your invoice receipt

Please always make sure to check the signage by the charge points as different parking regulations apply at different locations.

Believ will not be responsible if you do not respect local parking regulations and fees, which are set and controlled by the relevant local authority.

You can cancel your Membership plan by emailing us on [email protected], your request will be processed within 5 business days.

Please note that cancellation of your Membership plan will take effect as soon as your request is processed, and your prices will revert to the Pay As You Go rate.

If the payment for your charge didn’t go through, please ensure your card details are correct in the ‘Payment Methods’ section of the app or website. If you need to update your card please do so there.

If the card details are correct please ensure that you have sufficient funds in the account for your charge. In some cases you may need to contact your bank to whitelist your payment method for our charges (the transaction will appear as Liberty Charge Ltd once it has been authorised).

Once up to date, your payment will be retried automatically but if you still need assistance please contact us at [email protected].

*Please note that if outstanding bills are not paid within a reasonable amount of time, your details may be forwarded on to a third party debt collection agency.

To order your RFID card, follow these steps:

1. Log in to your account via the app/website
2. Go to the ‘Cards’ page, and click the “+” symbol to add a card to your chosen plan
3. Confirm your order
4. Our team will send this to you within 5 business days

RFID cards will be free for those on the membership or taxi plan, and £5 for Pay As You Go drivers.

To activate your RFID card, follow these steps:

1. Log in to your account via the app/website
2. Go to ‘My Account’ and select ‘Cards’ in the app/website.
3. Tap on the ‘Activate’ button located at the top right (for iOS) or at the bottom center (for Android).
4. Enter the card ID number found on the back of your card.
5. Tap ‘Activate’.

If your card is lost or stolen please block the card immediately within the app/website on the ‘Card’ page and get in touch to order your replacement.

You can add more “members” to your account and charging plan by:

1. Logging in to your account and click on “members”
2. Click the ‘+’ symbol
3. Enter the details of the new “member” and save
4. They will then recieve an invitation via email to activate and log in to their account

Please note that all charging sessions will be billed to the one payment method on the account of the primary “member”.

Your account may be suspended due to outstanding bill(s) and/or an expired bank card. Please see our FAQ “How do I pay my outstanding bill(s)?” to ensure this balance is cleared.

If you wish to discuss your situation, please contact us at [email protected] as we hope to get your charging again quickly.